What does a nurse case manager do?

A nurse case manager (or field case manager) is someone hired by the insurance company to attend your doctor’s visits and report back to the insurance company about what is going on. The nurse case manager will often try to interrogate your doctor during the appointment; some even try to answer the doctor’s questions for you. A nurse case manager is almost always an advocate for the insurance company rather than for you! If your workers’ compensation adjuster is asking a nurse case manager to follow you to doctor’s appointments that is usually (but not always) a sign that the adjuster is thinking of challenging your doctor’s recommended treatment. Call an attorney right away to make sure this doesn’t happen!

Posted in: Workers' Compensation