We Keep You Informed: Our Communication Promise to Clients
What to Expect After Your First Call
Prompt Follow-Up Call
You’ll Have a Legal Team — Not Just One Attorney
Regular Case Updates — Even If There’s No News
“It’s in our best interest – and yours! – to get your case resolved as soon as possible and for the highest amount possible, so we’ll never let important information sit in the file without relaying it to you.”
- Justin Lawrence
Expect a Prompt Follow-Up After Initial Call
Once you’ve signed on with us, we don’t leave you wondering what comes next. You can expect someone from your legal team to reach out within 72 hours — usually sooner.
- For Personal Injury and Property/Casualty cases, a member of your legal team will call you within three business days to introduce themselves and start gathering any next steps.
- In Workers’ Compensation cases, your case manager will email you within 72 hours to schedule an in-person meeting with your attorney.
- In Social Security cases, your Regional Team Member (RTM) will reach out within a week — these cases tend to move more slowly, but we’ll keep you informed.
You Have a Full Legal Team Behind You
When you hire us, you’re not just getting one attorney, you’re getting a dedicated team. Each case is assigned to at least three people who are fully familiar with your situation. That means: If someone is out sick or unavailable, there’s always another team member ready to step in. You may not speak to the same person every time, but that’s intentional. It keeps your case moving without delays. This structure helps us avoid rescheduling hearings or depositions and ensures your legal support never skips a beat.
We Check In — Even When There’s No Update
We know how frustrating it can be to feel like you’re in the dark. If there’s new information, we’ll contact you right away. If there isn’t, we’ll still check in.
- Our standard is to reach out at least every 30 days, even if it’s just to say: “We haven’t forgotten you — we’re still waiting on the next step.”
- This is especially important in Social Security cases, where we may be waiting on the administration’s response.
- Internally, we run regular reports to make sure our clients are being contacted as often as they should be.
Common Communication FAQs
How Often Can We Expect To Hear From Us?
You can expect to hear from our team every 30 days
How does your firm ensure that each client receives personalized attention?
Our company mission statement is centered on client satisfaction and we use that mission statement in both hiring and onboarding to ensure we hire people that naturally put clients’ interests first. Also, our legal teams’ performance metrics are tied to client satisfaction (you’ll get a survey at the end of representation and the owner sees every single response!) and we track client contacts to make sure the teams are communicating.
Will clients have direct access to the attorney handling their case?
Yes. You’ll have their email and you’ll be able to text them directly. We recommend email or text since the attorney might not be available at the moment of a phone call. You can also schedule an in-person meeting if you like.
Our Locations
Fort Mitchell, Kentucky
2500 Chamber Center Dr # 300, Fort Mitchell, KY 41017
Contact: (859) 251-3591